Refund policy

The "Oops, My Bad" Return Policy

Listen, we get it. Sometimes you buy something at 2 AM and realize by 2 PM that leopard print doesn’t actually count as a neutral in your office (though we beg to differ). You can receive a store credit. Read how below.

The 14-Day "Getting to Know You" Period

You have 14 days from the moment your package hits your doorstep to decide if it’s true love. If it’s not, you’ve got to let us know. After 14 days, it’s officially part of your family.

The "Golden Rule" of Condition

To be eligible for a return, your item needs to be in the same condition you got it: unworn, unused, tag-intact, and smelling like "new clothes" rather than "Friday night tacos." We also need that receipt or proof of purchase—think of it as the golden ticket.

How to Start the Breakup

  1. Email us: Send a "it's not you, it's me" note to leopardandlaceshop@gmail.com.

  2. Ship it back: If we’re a match for a return, we’ll send you a shipping label and instructions.

  3. The Address: Our home base is 2204 Cumulus Ct, Lockhart, TX 78644.

    • Note: Please don’t just ghost us and send a surprise package. Items sent back without a formal request won't be accepted.

Damages & "Wait, This Isn't What I Ordered"

Check your goodies as soon as they arrive! If something is damaged, defective, or we accidentally sent you a tutu instead of trousers, tell us immediately so we can make it right.

The "No-Go" Zone

We can’t take everything back. These items are yours forever:

  • Perishables: (Flowers, food, or anything that wilts).

  • Personal Stuff: Beauty products or custom/personalized orders.

  • The Scary Stuff: Hazardous materials, flammable liquids, or gases (why are you mailing us gas?!).

  • The Bargains: Sale items and gift cards are final sale.

The Quick Switch (Exchanges)

The fastest way to get what you actually wanted is to return the original item. Once that return is accepted, just hop back online and buy the new piece before someone else snags it!

The Money Talk (Refunds)

Once we get your item and give it a thumbs up, we’ll hit the store credit button. You’ll see that store credit via email.